Window Cleaning Fun

We have built a considerable base of Hotel clients over many years, delivering service that our clients enjoy and fine tuning what we do to meet the particular needs of this industry. For our clients Hotels, we know that presentation is an important factor in retaining happy customers so our work has to be spotless. We also know that our work has to be completed without intruding into the visitors experience of the Hotel. It isn’t simply a case of commissioning a cleaning company based on locality or price. Spotless Service It seems an obvious statement to say that we do a great job of cleaning windows. Hotels are often centred around fantastic locations that really showcase the local area and its attractions. So the views that greet visitors through your windows are a big part of the enjoyment of being at your Hotel. The glasswork in your building is part of the experience of being your Guest, and all of our staff know how important it is to leave you with a fine result. At Astound we work hard to ensure that what we do stands up to any scrutiny. We use the best of equipment, with innovative technologies such as our Pure Water systems and Eco friendly cleaning materials to deliver a truly outstanding result. We also know that the weather is always a factor in cleaning your windows, so we even keep an eye on this for you and adjust our plans if need be. Discreet Professionalism We know that your Guests will not appreciate being disturbed during their stay nor be happy to see someone cleaning windows whilst they enjoy room service or a lunch in your Restaurant. So we understand how crucial it is that we organise ourselves around your schedule, and work quietly and effectively to do our job as discretely as possible. At Astound, we employ staff dedicated to the co-ordination and delivery of our services to ensure that we are professional and properly organised. We use an industry leading and innovative technology solution to pull together the work we do in organising our service with our clients, with the delivery of that service by our staff on site. Only Astound can provide you with real information about the performance of our service and give you the ability to sign off our work yourself in real time. Experience Matters We know that Hotel buildings have their own challenges, for instance that we may need to access windows via parts of the building that are in operation 24/7, and that Hotels are often tall enough that traditional approaches will not do. So when we need to carefully coordinate our efforts around your kitchen and reception activities, or organise for you (and often share the cost of) high access machinery, that added experience makes working with us a pleasant and stress-free experience. At Astound we plan out our jobs in advance and in consultation with our clients. We take into account all likely factors such as access, schedules, weather, road closures (sometimes needed for high access machinery) and any events taking place. All of this is offered with the convenience of monthly billing and assurance from a senior Astound executive. 

We are in a privileged position to be trusted by a number of Education clients, to maintain their schools throughout the year. We know that for many of these clients there are extra pressures on budget, and higher expectations of trust and professionalism. And as the cleaning often happens infrequently, outside of term time, the service needs to be truly brilliant. Here are some reasons why we feel we offer a genuine advantage to Education clients. Spotless Service We know that for many of our Education clients, the cost of service is a major consideration in selecting a Window Cleaning service. Pressure to stay within budget can be a driving force behind selecting a partner but value for money is also a significant consideration. As a client, you don't want to compromise on service, nor pay too much for the service you receive. At Astound we work hard to ensure that we are offering both a competitively priced service and one that offers great value. We not only benchmark ourselves against our peers to ensure we are attractively priced, we also work hard to gather feedback on our service to ensure our clients are happy with the service they receive. Discreet Professionalism We are very much aware of the specific needs of trust for service providers in the Education sector. For any workers attending site to clean windows or conduct maintenance, it is important to demonstrate trustworthiness and professionalism whilst on site, whilst staff are working and especially if students are also present. At Astound, we take the question of trust very seriously. All of our Window Cleaning staff attending Educational establishments are CRB checked as a matter of course. This information can be checked in advance if required. In addition, a senior member of the Astound team (often our MD) will conduct spot checks to ensure that we uphold high standards of professionalism and service. Experience Matters All of our clients, regardless of sector, expect a brilliant service. For Education clients, we know that you may only have the budget and opportunity for one clean per year. This means one thing: extra dirty windows. We know this before we arrive, so we are prepared to give the window cleaning an extra effort. We will even clean them twice if they need it, all as part of the service. As Education premises are often substantial in size, our approach to cleaning needs to be highly organised. We arrive on site, fully prepared for each booking. The booking starts with a site meeting for our team to coordinate our work for the day. All work is reviewed with the client before sign-off. Bookings can be made well in advance and also timed for Student holidays to minimise disruption.