Property Management Services | Expert Property Solutions

The Company

Sensible Property Management is a property management company specialising in block and estate leasehold management. The company was established as an alternative to other block management companies who appear to overcharge for services in the area. Taking a simple, transparent approach to block management services, the company aims to put their clients in charge. SPM manages several blocks in Eastbourne, Bexhill, Hastings, and the surrounding area.

One area that stands out is the choice of contractors who perform maintenance services. Many block management companies will accept inflated fees since they simply pass these on – at a premium – to their clients. SPM’s view is that contractors should charge a fair price for good work.

Contract Renewal

Mark Greenwood at Sensible Property Management was looking for a new contractor for window cleaning. He needed to find a company with the right liability insurance in place, an excellent health and safety approach and record, a strong attitude towards customer service, and of course, they should be asking a fair price. Astound Facilities called Mark at this time and provided an attractive quotation for the window cleaning services to be offered. They also asked whether there was a requirement for any other maintenance services and duly provided a combined quotation for window cleaning, interior cleaning, and gardening.

"Three-in-one services provided by Astound worked out to be much more cost-effective than using three different contractors," said Mark.

“Astound goes the extra mile to keep customers happy”

Standing Out

Mark comments that “Astound stood out because of their attitude towards customer service. They not only do a good job, but also have someone to come in to check on the work that has been carried out.” Having just one point of contact for all three services also helps to make Mark’s job easier. “They’re also quick and efficient with all the administration.”

“Most important? Making us look good in the eyes of our clients”

Work In Practice

Any contractor for SPM needs to be consistent, do a good job, and not let SPM down. Mark said that Astound “goes the extra mile to keep customers happy.” With many tenants being elderly, this is particularly important, as some flexibility is often required to keep them happy. According to Mark, the most important thing is for the contractors to make SPM look good in the eyes of their clients. SPM aims to provide excellent service at a fair price, and Astound is part of that service.

We deliver precision cleaning, including an organised spring cleaning programme:

• Hard floor maintenance programme
• Carpet cleaning maintenance, including spot cleaning
• Telephone sanitising each week
• Dusting and wipe down
• Wall washing and redecorating if necessary
• Blitz cleaning before and after launch functions
• Cladding cleaning
• Jet washing to car parks
• Heated window and frame cleaning
• Supplies management
• Agreed cleaning programme
• Regular weekly quality control visits working with the cleaners
• Regular meetings with account manager